P-Z
Click on a heading below for more information.
This service is aimed at the supply of Emergency Palliative Care medicines, the demand for which may be urgent and/or unpredictable.
The pharmacy contractor will stock a locally agreed range of Emergency Palliative Care medicines and will make a commitment to ensure that users of this service have prompt access to these medicines during the pharmacy’s regular core and supplementary hours.
In Surrey more information can be found here on the prescribing advisory database
NICE guidance on end-of-life care here
Click here to access the essential guides for service claiming and service information
For more information
Contact: lpc@communitypharmacyss.co.uk
Every Health and Wellbeing Board (HWB) in England has had a statutory responsibility to publish and keep up to date a statement of the need for pharmaceutical services of the population within its area. This is referred to as a Pharmaceutical Needs Assessment (PNA).
East Sussex PNA (The document can be accessed via this link, under the “All ages” section) | Brighton and Hove PNA | West Sussex PNA | Surrey PNA
For more information
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- PSNCs information on PNA includes: background, content, the LPCs role and market entry
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- Contact us: lpc@communitypharmacyss.co.uk
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Introduction to Pharmacy Careers Map
Health Education England in collaboration with Community Pharmacy Surrey & Sussex, and Kent LPC have developed an interactive Pharmacy Careers Map to promote a career in pharmacy. The website is now live and can be found here https://careersinpharmacy.uk/.
Map Objectives:
1.Provide current and future pharmacists with information related to:
- Career opportunities are available to them
- The education and training requirements of these roles
- How to transition between pharmacy roles
2.Support undergraduates and Trainee Pharmacists with decision making around their career
3.Develop a product that can be used by careers advisors, parents, college students to generate an insight into pharmacy careers.
4.Create a platform to champion pharmacy roles in KSS
5.Prompt an understanding of the wider healthcare system particularly across the ICS
Launch plan
1.Soft launch across the region Monday 20th September 2021:
ACTION for all LKSS stakeholders:
- Share across all your social media platforms
- Share with all your regional contacts
- Link to World Pharmacist Day communications
2.National soft- launch Wednesday 23rd September 2021
ACTION: Watch out for the Social Media Campaign and retweet and align messages
- Given how innovative this resource is, HEE wanted to ensure this was linked within the national pharmacy careers work.
- The map will form part of the resources pack that will be shared nationally as part of our Social Media campaign around pharmacy careers
3.National launch of Pharmacy Careers Map 25th September 2021 onwards*
ACTION: Watch out for the national Social Media Campaign: retweet and align messages
- Map will be showcased at the Clinical Pharmacy Congress (25th September) during HEE’s Pharmacy Deans session
- Week commencing 27th September; share across HEE and combined national platforms and stakeholders
- All LKSS stakeholders to share across their national networks
- Aim to share across Pharmacy Journalism platforms October – November 2021
*Please note: further details around the national campaign to be confirmed in due course
Launch key messages for regional launch
Share the website to:
1.Promote pharmacy as a career option
2.Inspire students to want to pursue a career in pharmacy
3.Showcase the varied roles and impact the profession has on patients and public
4.Champion pharmacy careers in Kent Surrey and Sussex
Audience:
1.Students
2.Current Pharmacist workforce
3.Any organisations/stakeholders in the region that would benefit from using/sharing resource
How can you get involved?
- We would welcome your support sharing the Pharmacy Careers Map via your social media and digital channels and platforms, from 20 – 25th September, including World Pharmacist Day (25th)
- This slide deck includes all of the relevant information and assets you might want to share via your own channels
- You can engage with as many posts/ channels as appropriate for you.
- We’d love to see support above and beyond the content (social copy, newsletter copy, and creative assets)
Additional ideas could include: Website takeovers, Online polls/ quizzes, College and student networks, Events, Lunch and learn internal events and Local media engagement.
Assets to promote
1.Social Media cards (IG, LinkedIn, Facebook, Twitter)
- Download from here: https://careersinpharmacy.uk/resources/posters-images/
- Use following # /@: #pharmacycareers #pharmacistcareers #pharmacycareersmap #choosepharmacy #worldpharmacistday #CPC @HealthEducationEngland @NHSHealthcareers @LaSE @Shabina_Azmi @ShaneCostigan @CPSS @KentLPC @NHS
2.Copy
- Study pharmacy and open a world of opportunity
- Want to find out more about a career in pharmacy?
- Want a rewarding career?
3.A3 poster
- Download from here: https://careersinpharmacy.uk/resources/posters-images/
- Share with stakeholders
- Display in pharmacy settings
If you have any questions please contact
Shabina Azmi: Shabina.azmi@hee.nhs.uk
or LaSE Pharmacy lasepharmacy@hee.nhs.uk
- Details of the PQS in 21/22 can be found here.
- Local Authority Tier 2 Weight Management Program
- To support the PCN Flu Domain for PQS 2021-22, CPSS ran a webinar for the Community Pharmacy PCN Leads on the 15th September, to take the Leads through the actions and timescales required. A copy of the webinar slides can be found here.
- Green inhalers Crib Sheet Sussex.
COVID-19: This entry is reviewed regularly and updated as required (updated: 17 November 2020)
The national PPE portal was set up early in the Coronavirus crisis. It has changed from emergency support and is now available to provide ALL Covid related PPE, free-of-charge to primary care. Contractors will need to register with the portal in order to use it.
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- All contractors should now be registered on the Gov’s PPE Dedicated Supply Channel having had an email in October 2020 from ppe.dedicated.supply.channel@notifications.service.gov.uk (please note this email address does not accept incoming emails). If a contractor or is having any difficulties in registering they should contact the portal customer service team on 0800 876 6802.
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- Orders through the portal should arrive within 48 hours if placed before 1pm. Orders placed after 1pm will be subject to an additional 24-hours. Information on what items are available for your sector and size are available on the DHSC guidance page here
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Queries and/or more information
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- PPE Portal – some common user questions If you have questions about when you can place your next order or why items are showing out of stock or any other queries, please see the PPE portal FAQs. They can be found by logging into www.nhs-ppe.co.uk and scrolling to the bottom and selecting help/FAQ. If you have any concerns that aren’t answered in these, please do get in touch with the customer service team on 0800 876 6802. The team is available from 7am to 7pm, 7 days a week.
- All other queries and questions please email us at lpc@communitypharmacyss.co.uk.
NHS England has significant ambitions for primary care networks (PCNs), with the expectation that they will be a key vehicle for delivering many of the commitments in the long-term plan and providing a wider range of services to patients.
They will eventually be required to deliver a set of seven national service specifications: structured medication reviews, enhanced health in care homes, anticipatory care (with community services), personalised care, supporting early cancer diagnosis, cardiovascular disease case-finding and locally agreed action to tackle inequalities.
Surrey and Sussex has over 60 PCNs. Read more
For more information
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- Go to our PCN pages, with lists of PCNs by CCG area and by pharmacy
- Contact us at lpc@communitypharmacyss.co.uk
NHSE&I have agreed with PSNC that there will be no requirement to report data at the end of Q2 and to re-start the NMS quarterly reporting in Q3 of 2021/22 (from the end of December 2021).
NHSE&I are currently working with PSNC and the NHSBSA to finalise updates to the data reporting template and further details will be sent out in due course. More information on the updated reporting templates will also be available on the NHS BSA website prior to reporting window opening.
More information
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- The process to follow to submit NMS quarterly information can be found on the NHS BSA website.
- Contact us at: lpc@communitypharmacyss.co.uk
By May 2021, more than three quarters of pharmacy organisations had registered to access Real Time Exemption Checking (RTEC), which saves staff time and reduces the use of paper.
More information
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- Find out how your pharmacy can get ‘RTEC ready’ on PSNC’s dedicated RTEC webpage
At least two thirds of all prescriptions generated in primary care are for patients needing repeat supplies of regular medicines, and since 2005 repeat dispensing has been an Essential Service within the Community Pharmacy Contractual Framework (CPCF).
Originally this service was mostly carried out using paper prescriptions, but as the Electronic Prescription Service (EPS) has developed, the majority of repeat dispensing is now carried out via EPS release 4 and is termed electronic Repeat Dispensing (eRD). eRD is much more efficient and convenient for all involved.
More information
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- Managed repeats (pharmacy management of repeat medication requests)
- PSNCs guide to repeat dispensing
- Contact us at: lpc@communitypharmacyss.co.uk
See CPPE for Safeguarding training
Surrey County Council Safeguarding contacts:
West Sussex County Council Safeguarding contacts:
Brighton & Hove City Council Safeguarding contacts:
East Sussex County Council Safeguarding contacts:
More information
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- See PSNC website
- The Community Pharmacy Patient Safety Group provides a forum for community pharmacy organisations, competitors in a commercial sense, to openly share and learn from each other when things go wrong, as well as from other sectors and industries.
- Read about safeguarding children and vulnerable adults
Our toolkit called Promotion of Self-Care for Minor Conditions by Community Pharmacies CPSS Toolkit has been developed to assist community pharmacists and their teams promote self-care for minor conditions by community pharmacies. It includes:
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- Guidance on the prescribing of Over the Counter (OTC) medicines
- Conditions for which OTC items should not routinely be prescribed in primary care
- Information and resources to support local pharmacy staff with their conversations with patients, local GP practices and CCG colleagues
- How to support people to Self-Care for Minor Conditions via Community Pharmacy
- Training and resources
- Surrey OTC medicines statement.
More information
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- Contact lpc@communitypharmacyss.co.uk
- Self Care Forum Fact Sheets are free to download and may be reproduced, copied, printed and distributed without further permission.
The LPCs represent local contractors in negotiations for locally commissioned services and have developed a ‘service evaluation tool’ for locally commissioned services to help scrutinise each proposal / service specification.
At the end of the scrutiny process a summary is shared with contractors who have expressed an interest in providing the service to highlight the key points for their attention and consideration. This helps contractors make an informed decision to provide a locally commissioned service, or not.
For more information
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- See locally commissioned services to download our service evaluation tool
- Contact us: lpc@communitypharmacyss.co.uk
It is a responsibility of local councils to collect and dispose of patient sharps.
From 31 January 2019 community pharmacists must not accept sharps of any kind from patients. Instead they should refer patients to their local authority.
This document lists local authorities in Surrey and Sussex Sharps disposal (local authorities in Surrey and Sussex [pdf]
More information
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- Contact lpc@communitypharmacyss.co.uk
This is an Essential service. It’s the provision of information to people visiting the pharmacy.
For people who require further support, advice or treatment which cannot be provided by the pharmacy, on other health and social care providers or support organisations who may be able to assist the person. Where appropriate this may take the form of a referral.
Pharmacies are be expected to help people who ask for assistance by directing them to the most appropriate source of help
For more information
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- Healthy Surrey website | Children & family health Surrey | Public health Surrey | Social care & health Surrey
- West Sussex website | Children & family health W Sussex | Public health W Sussex | Social care & health W Sussex
- East Sussex website | Children & family health E Sussex | Public health E Sussex | Social care & health E Sussex
- Brighton and Hove website | Children & family health Brighton and Hove | Public health Brighton and Hove | Social care & health Brighton and Hove
- Service specification and related information on PSNC website
- Contact us: lpc@communitypharmacyss.co.uk
NHS smartcards are similar to chip and PIN bank cards, and their access control provide security measures to protect patient data. Access control ensures only those people who are directly involved in patient care, and have a legitimate reason to access patient medical information can do so.
The local Registration Authority will assign roles onto the Smartcard, and will also set the Smartcard so that it can be used in the relevant pharmacy, or multiple pharmacies.
Each pharmacy team member whose role means that they need a Smartcard should have one; Smartcards should not be shared by staff. All pharmacy staff registering for a smartcard for the first time will have to go through the full registration process, including having their identity verified.
Problems with Smartcards?
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- Surrey: Here are helpdesk contact numbers for Surrey (note the Sussex numbers in this document are no longer valid)
- Sussex: For Sussex ring 0800 021 3337 if it is for expired /new smartcards. It will then ask you to select the area – West Sussex, East Sussex or Brighton and Hove.
For more information
Dispensing tokens and NHS stationery is ordered via the PCSE ordering portal. Once your pharmacy is registered on the portal, you just need to log-in and order. You can to place and track all orders on the portal and see expected delivery dates
For more information
SCR provides pharmacists and pharmacy technicians with quick access to patient information, such as medication, allergies and adverse reactions, meaning there is less need to contact GPs, especially out-of-hours or during busy periods.
More information
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- Register for access to SCR at NHS Digital SCR web pages
- SCR role for smartcard – request form
- Contact us at lpc@communitypharmacyss.co.uk
This new project in Surrey, not to be confused with Summary Care Records (SCR), goes live to primary care, community teams and acute services in the future. Plans are underway to include community pharmacy before the end of 2022. More information when available. Until then please contact lpc@communitypharmacyss.co.uk
Read more on the Surrey Heartlands website and watch this video.
A number of translation and interpretation services are now available either as free of charge or paid service over the internet.
Examples include:
Text to sign language translator English to Sign Language (BSL) Translator (wecapable.com)
Google translate Google Translate
Anenta Ltd manage the clinical waste services contract for NHS England excluding sharps (please see sharps under S). This means they do not collect waste themselves, but appoint and manage local waste contractors and manage their performance. Anenta are your first point of contact for ALL waste matters.
Pharmacy contractors must register with Anenta Ltd using this short form (you will receive an immediate email confirmation to the address you registered with, then a subsequent email telling you how to use the service).
The revised Anenta guide to managing waste in pharmacy can be found here.
More information
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- COVID-19: Dealing with patient-returned / unwanted medicines (England) Joint guidance for community pharmacies in England. (May 2020) from The National Pharmacy Association (NPA), the Pharmaceutical Services Negotiating Committee (PSNC), Community Pharmacy Patient Safety Group (CP PSG) and the Royal Pharmaceutical Society (RPS).
- Anenta is a waste managing agent, not a waste collector and will help you if you have concerns or complaints about missed collections or require additional collections.
- Tell Anenta your concerns about your waste collections and they will contact your waste collector – Stericycle or Cannon Hygiene on your behalf.
- Contact Anenta’s support team on 03301 222 143 or support@anenta.com
- Needle exchange waste is not part of this contract. This remains as per the service specification in your Public Health County Council area.
- COVID-19: Dealing with patient-returned / unwanted medicines (England) Joint guidance for community pharmacies in England. (May 2020) from The National Pharmacy Association (NPA), the Pharmaceutical Services Negotiating Committee (PSNC), Community Pharmacy Patient Safety Group (CP PSG) and the Royal Pharmaceutical Society (RPS).
Please make sure that you use the correct disposal methods for both medicines and sharps, and do not mix both. Failure to do so could be seen as a breach of your contract with the NHS and/or Duty of Care Regulations 1991 and/or Environmental Protection Act 1990.
Pharmacy multiples/chains should liaise with company managers/head office before registering with Anenta.
If you have a concern about issues that have wider implications for patients, other members of staff, the general public and/or the reputation of community pharmacy. it’s important that you feel able to, and are supported to, raise it appropriately.
PSNC has a briefing about whistleblowing, raising a concern or speaking up. All these terms mean the same thing.
Freedom to speak up guardian
To support contactors across Surrey and Sussex, Julia Powell, our chief executive officer, has agreed to be the Freedom to Speak up Guardian for independent contractors in the area if they wish.
Go to ‘our A-Z and look up ‘F’ for Freedom to speak up guardian to find out more, and for the procedures for contractors wishing to nominate Julia Powell
For more information
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- Contact us at lpc@communitypharmacyss.co.uk
Community pharmacies provide specialised advice and treatment on a range of health matters and both the profession and patients should be able to deliver and access these services in a safe and secure environment, without the threat of abuse or violence.
Abuse towards any member of staff should never be tolerated and we should make this clear, as well as raising awareness of the abuse that is directed towards contractors and their staff.
Two sized poster documents have been developed by the NPA Marketing team to support Pharmacy branches. Both carry the NHS logo. Here they are for you to download, print and display ZERO Tolerance Poster A4 ZERO Tolerance poster A5.
For more information
Can’t find what you are looking for?
- Try PSNCs website
- Here is a glossary of acronyms used in NHS community pharmacy
- Email us at lpc@communitypharmacyss.co.uk
