Click on a heading below for more information. 

Palliative Care Scheme

This service is aimed at the supply of Emergency Palliative Care medicines, the demand for which may be urgent and/or unpredictable.

The pharmacy contractor will stock a locally agreed range of Emergency Palliative Care medicines and will make a commitment to ensure that users of this service have prompt access to these medicines during the pharmacy’s regular core and supplementary hours.

If you would like to know which local pharmacies provide the service, please email us LPC@communitypharmacyss.co.uk.

NICE guidance on end-of-life care here.

Click here to access the essential guides for service claiming and service information.

For more information

Contact: lpc@communitypharmacyss.co.uk 

PCN Lead Updates Page

Click here to view the PCN Lead Updates Page.

For more information

Contact: lpc@communitypharmacyss.co.uk 

Pharmaceutical needs assessment (PNA)

Every Health and Wellbeing Board (HWB) in England has had a statutory responsibility to publish and keep up to date a statement of the need for pharmaceutical services of the population within its area. This is referred to as a Pharmaceutical Needs Assessment (PNA).

East Sussex PNA (the document can be accessed via this link, under the “All ages” section) |  Brighton and Hove PNA  |  West Sussex PNA  |  Surrey PNA

For more information 

Pharmacy Careers

Introduction to Pharmacy Careers Map

Health Education England in collaboration with Community Pharmacy Surrey & Sussex, and Community Pharmacy Kent have developed an interactive Pharmacy Careers Map to promote a career in pharmacy. The website is now live and can be found here

Map Objectives:

1. Provide current and future pharmacists with information related to:

  • Career opportunities are available to them
  • The education and training requirements of these roles
  • How to transition between pharmacy roles

2. Support undergraduates and Trainee Pharmacists with decision making around their career.

3. Develop a product that can be used by careers advisors, parents, college students to generate an insight into pharmacy careers.

4. Create a platform to champion pharmacy roles in KSS.

5. Prompt an understanding of the wider healthcare system particularly across the ICS.

Share the website to:

1. Promote pharmacy as a career option.

2. Inspire students to want to pursue a career in pharmacy.

3. Showcase the varied roles and impact the profession has on patients and public.

4. Champion pharmacy careers in Kent, Surrey and Sussex.


1. Students.

2. Current Pharmacist workforce.

3. Any organisations/stakeholders in the region that would benefit from using/sharing resource.

How can you get involved?

  • You can engage with as many posts/ channels as appropriate for you.
  • We’d love to see support above and beyond the content (social copy, newsletter copy, and creative assets).

Additional ideas could include: Website takeovers, Online polls/ quizzes, College and student networks, Events, Lunch and learn internal events and Local media engagement.

Assets to promote:

1. Social Media cards (IG, LinkedIn, Facebook, Twitter)

  • Download from here.
  • Use following # /@: #pharmacycareers #pharmacistcareers #pharmacycareersmap #choosepharmacy #worldpharmacistday #CPC@HealthEducationEngland @NHSHealthcareers @LaSE @Shabina_Azmi @ShaneCostigan @CPSS @KentLPC @NHS.

2. Copy

  • Study pharmacy and open a world of opportunity.
  • Want to find out more about a career in pharmacy?
  • Want a rewarding career?

3. A3 poster

  • Download from here.
  • Share with stakeholders.
  • Display in pharmacy settings.

If you have any questions please contact: LaSE Pharmacy lasepharmacy@hee.nhs.uk.

Pharmacy Quality Scheme

  • Details of the PQS in 22/23 can be found here.

To support contractors with PQS, CPE has launched a workbook that can be used to record activity and provides examples of suggested evidence that contractors can use to confirm you have the necessary evidence ready to make the PQS declaration. The workbook can be downloaded here.

Gateway Criteria – NMS
In order to meet the gateway criteria contractors will need to have completed a minimum of 20 NMS between 1st April 2022 and end of 31st March 2023. More information on providing the NMS service can be found here.
Antibiotic Formularies
To support the prevention domain the antibiotic formularies across Surrey and Sussex can be found on the following links:

  • For Surrey Heartlands Pharmacies, information here.
  • For Frimley Pharmacies, information here.
  • For Coastal West Sussex Pharmacies, information here.
  • For Crawley, Horsham and Mid Sussex Pharmacies, information here.
  • For Brighton and Hove and High Weald Lewes and Havens pharmacies, information here.
  • For Eastbourne, Hailsham and Seaford and Hastings and Rother pharmacies areas, information

Weight Management

To support Domain 3 – Healthy living support; Quality criterion: Weight management – the following document lists the local weight management programs.


Primary Care Networks (PCNs)

NHS England has significant ambitions for Primary Care Networks (PCNs), with the expectation that they will be a key vehicle for delivering many of the commitments in the long-term plan and providing a wider range of services to patients. 

They will eventually be required to deliver a set of seven national service specifications: structured medication reviews, enhanced health in care homes, anticipatory care (with community services), personalised care, supporting early cancer diagnosis, cardiovascular disease case-finding and locally agreed action to tackle inequalities.

Surrey and Sussex has over 60 PCNs. Read more.

For more information

Quarterly Submissions

Under the CPCF community pharmacy contractors must submit completed New Medicine Service (NMS) electronic reporting templates via MYS to the NHS Business Services Authority (NHS BSA) within 10 working days of the last day of each financial quarter. Failure to do so could result in a breach notice and/or financial penalties.

NHSE&I have agreed with CPE that there will be no requirement to report data at the end of Q2 and to re-start the NMS quarterly reporting in Q3 of 2021/22 (from the end of December 2021).

NHSE&I are currently working with CPE and the NHSBSA to finalise updates to the data reporting template and further details will be sent out in due course. More information on the updated reporting templates will also be available on the NHS BSA website prior to reporting window opening.

More information

Real time exemption checking (RTEC)

By May 2021, more than three quarters of pharmacy organisations had registered to access Real Time Exemption Checking (RTEC), which saves staff time and reduces the use of paper.

More information

    • Find out how your pharmacy can get ‘RTEC ready’ on CPE’s dedicated RTEC webpage.

Repeat dispensing/electronic repeat dispensing (eRD)

At least two thirds of all prescriptions generated in primary care are for patients needing repeat supplies of regular medicines, and since 2005 repeat dispensing has been an Essential Service within the Community Pharmacy Contractual Framework (CPCF).

Originally this service was mostly carried out using paper prescriptions, but as the Electronic Prescription Service (EPS) has developed, the majority of repeat dispensing is now carried out via EPS release 4 and is termed electronic Repeat Dispensing (eRD). eRD is much more efficient and convenient for all involved.

More information


See CPPE for Safeguarding training.

Surrey County Council Safeguarding contacts:

West Sussex County Council Safeguarding contacts: 

Brighton & Hove City Council Safeguarding contacts:

East Sussex County Council Safeguarding contacts: 

More information 

Self-care for minor conditions

Our toolkit called Promotion of Self-Care for Minor Conditions by Community Pharmacies CPSS Toolkit has been developed to assist community pharmacists and their teams promote  self-care for minor conditions by community pharmacies. It includes:

    • Guidance on the prescribing of Over the Counter (OTC) medicines.
    • Conditions for which OTC items should not routinely be prescribed in primary care.
    • Information and resources to support local pharmacy staff with their conversations with patients, local GP practices and ICS colleagues.
    • How to support people to Self-Care for Minor Conditions via Community Pharmacy.
    • Training and resources.
    • Surrey OTC medicines statement.

More information

Severe Mental illness (SMI) Health Check Awareness

A training webinar to support our pharmacy teams to highlight Severe Mental Illness Healthchecks to this cohort of patients, if you missed the webinar and would like to watch on demand, please view here.

People with schizophrenia, bipolar disorder or other psychosis (severe mental illness) face a shorter life expectancy by an average of 15-20 years, mostly due to deaths from cardiovascular disease, but also from COPD and liver disease. We know that for many people with severe mental illness, their local pharmacist is a familiar and trusted individual who can advise on health matters.

Dr. Lindsay Hadley FRCGP, NHS Sussex lead for physical health checks for people with severe mental illness, led the session that covered why people with severe mental illness have such poor health outcomes and how the health check can make a difference. She talked through how to spot signs of worsening mental health and what to do about it, how you can directly help to improve health outcomes for this vulnerable group of people, by sharing information and reassuring them about booking and attending an annual physical health check with their GP Practice.

People with SMI face stark health inequalities and are less likely to have their physical health needs met, both in terms of identification of physical health concerns and delivery of the appropriate, timely screening and treatment.

Compared to the general population, individuals with SMI

  • Face a shorter life expectancy by an average of 15–20 years.
  • Are three times more likely to smoke.
  • Are three-and-a-half times more likely to lose all teeth.
  • Are at double the risk of obesity and diabetes, three times the risk of hypertension and metabolic syndrome, and five times the risk of dyslipidaemia
  • Recently published data showed that people with SMI were more likely to die of Covid

There are resources on this webpage, including a factsheet which we hope will act as a helpful “cribsheet” for professionals . We also have a printed postcard that the pharmacists can hand to a client which will be send to pharmacies directly.

Please view the postcard and factsheet below

Service evaluation tool

The LPCs represent local contractors in negotiations for locally commissioned services and have developed a ‘service evaluation tool’ for locally commissioned services to help scrutinise each proposal / service specification.

At the end of the scrutiny process a summary is shared with contractors who have expressed an interest in providing the service to highlight the key points for their attention and consideration. This helps contractors make an informed decision to provide a locally commissioned service, or not.

For more information 

Sharps (patients)

 It is the responsibility of local councils to collect and dispose of patient sharps e.g. diabetic needles and patients should be referred to their local authority. Note as confirmed by NHSE South East, the exception to this is that used or unused adrenaline auto-injectors e.g. EpiPens can be taken back by the pharmacy and put into the pharmaceutical waste bin.

This document lists local authorities in Surrey and Sussex Sharps disposal contact details.

More information


This is an Essential service. It’s the provision of information to people visiting the pharmacy.

For people who require further support, advice or treatment which cannot be provided by the pharmacy, on other health and social care providers or support organisations who may be able to assist the person. Where appropriate this may take the form of a referral.  

Pharmacies are be expected to help people who ask for assistance by directing them to the most appropriate source of help.

For more information

Smartcards (and helpdesk contact details for Surrey & Sussex)

NHS smartcards are similar to chip and PIN bank cards, and their access control provide security measures to protect patient data. Access control ensures only those people who are directly involved in patient care, and have a legitimate reason to access patient medical information can do so.

The local Registration Authority will assign roles onto the Smartcard, and will also set the Smartcard so that it can be used in the relevant pharmacy, or multiple pharmacies.

Each pharmacy team member whose role means that they need a Smartcard should have one; Smartcards should not be shared by staff. All pharmacy staff registering for a smartcard for the first time will have to go through the full registration process, including having their identity verified. 

Problems with Smartcards?

For more information


Dispensing tokens and NHS stationery is ordered via the CPE ordering portal. Once your pharmacy is registered on the portal, you just need to log-in and order. You can to place and track all orders on the portal and see expected delivery dates.

For more information

Summary care records (SCR)

SCR provides pharmacists and pharmacy technicians with quick access to patient information, such as medication, allergies and adverse reactions, meaning there is less need to contact GPs, especially out-of-hours or during busy periods.

More information


Surrey care records (SyCR)

This new project in Surrey, not to be confused with Summary Care Records (SCR), goes live to primary care, community teams and acute services in the future. Plans are underway to include community pharmacy before the end of 2024. More information when available. Until then please contact lpc@communitypharmacyss.co.uk.

 Read more on the Surrey Heartlands website and watch this video.

Translating and interpreting services

Translation and Interpretation services are provided to community pharmacies via their Integrated Care System.

NHS Surrey Heartlands

Translation and Interpretation services are available via telephone, remote video platform and when appropriate face to face. The current provider is thebigword. In order for an account to be set up for the community pharmacy with thebigword, a Data Processing Agreement (DPA) needs to be completed. Once this is done, instructions are sent on how to access the Translating and Interpreting services and a fully signed version of the Data Processing Agreement returned to the pharmacy.

If this is not enabled for your pharmacy, contact us at lpc@communitypharmacyss.co.uk for further details.

NHS Frimley

If your pharmacy falls into Frimley ICB the following are the contact details for the providers of translation services in your area.

North East Hants and Farnham – The Big Word – https://en-gb.thebigword.com/ – 03333 445720 

Surrey Heath – Language Line – https://www.languageline.com/en-gb/ – 0800 169 2879 

NHS Sussex
Sussex translation and interpretation services for Community Pharmacies – All Sussex GP practices, and Community Pharmacies can now access the same high-quality interpreting and translation services using the same process.
The following is available, please visit the NHS Sussex Intranet page to access the support if required:
• Face to face interpreting services.
• Telephone and remote interpreting.
• Face-to-face and remote / video British Sign Language.
• Lip reading and non-spoken interpreting services for people with sensory needs.
• Translation, transcription and ancillary services.
Information can be found here.
Translation and interpreting – NHS Sussex (ics.nhs.uk).
You can sign up to access the NHS Intranet as a pharmacy colleague. If you face any challenges or barriers when accessing these services, please email sxicb.involvement@nhs.net

Waste - pharmacy

Anenta Ltd manage the pharmaceutical waste services contract for NHS England excluding sharps (please see sharps under S). Note NHSE South East confirmed that used or unused adrenaline auto-injectors e.g. EpiPens, Jext are excluded from the usual sharps requirements and can be taken back by the pharmacy and put into the pharmaceutical waste bin.

Anenta are your first point of contact for ALL pharmaceutical waste matters.

Pharmacy contractors must register with Anenta Ltd using this short form (you will receive an immediate email confirmation to the address you registered with, then a subsequent email telling  you how to use the service).

The revised Anenta guide to managing waste in pharmacy can be found here.

More information

    • COVID-19: Dealing with patient-returned / unwanted medicines (England) Joint guidance  for community pharmacies in England. (May 2020) from The National Pharmacy Association (NPA), Community Pharmacy England (CPE), Community Pharmacy Patient Safety Group (CP PSG) and the Royal Pharmaceutical Society (RPS).
    • Anenta is a waste managing agent, not a waste collector and will help you if you have concerns or complaints about missed collections or require additional collections.
    • Tell Anenta your concerns about your waste collections and they will contact your waste collector – Stericycle or Cannon Hygiene on your behalf.
    • Contact Anenta’s support team on 03301 222 143 or support@anenta.com.
    • Needle exchange waste is not part of this contract. This remains as per the service specification in your Public Health County Council area.

Please make sure that you use the correct disposal methods for both medicines and sharps, and do not mix both. Failure to do so could be seen as a breach of your contract with the NHS and/or Duty of Care Regulations 1991 and/or Environmental Protection Act 1990.

Pharmacy multiples/chains should liaise with company managers/head office before registering with Anenta.

Weight Management

If you have a concern about issues that have wider implications for patients, other members of staff, the general public and/or the reputation of community pharmacy it’s important that you feel able to, and are supported to, raise it appropriately.

CPE has a briefing about whistleblowing, raising a concern or speaking up. All these terms mean the same thing.

Freedom to speak up guardian 

To support contactors across Surrey and Sussex, Julia Powell, our Chief Executive Officer, has agreed to be the Freedom to Speak up Guardian for independent contractors in the area if they wish.

Go to ‘our A-Z  and look up ‘F’ for Freedom to speak up guardian to find out more, and for the procedures for contractors wishing to nominate Julia Powell. 

For more information

Zero tolerance

Community pharmacies provide specialised advice and treatment on a range of health matters and both the profession and patients should be able to deliver and access these services in a safe and secure environment, without the threat of abuse or violence.

Abuse towards any member of staff should never be tolerated and we should make this clear, as well as raising awareness of the abuse that is directed towards contractors and their staff.

Two sized poster documents have been developed by the NPA Marketing team to support Pharmacy branches. Both carry the NHS logo. Here they are for you to download, print and display ZERO Tolerance Poster A4  ZERO Tolerance poster A5.

For more information

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